Refund policy
We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.
Eligibility for returns
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
How to start a return
To request a return, please contact us at contact@waqting.com
If your return is approved, we will provide you with instructions on how and where to send your item.
Please note that return shipping costs are the responsibility of the customer, including any applicable shipping fees, customs duties, or related charges.
Items sent back without prior return approval cannot be accepted.
Damages or issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.
Exchanges
If you would like a different model or variation, we recommend returning your original item once approved and placing a new order separately. This ensures the fastest processing time.
Non-returnable items
We do not accept returns on:
- Sale items
- Gift cards
- Personalized or custom products
If you have questions about a specific item, please contact us before purchasing.
European Union — 14-day cooling-off period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification.
Returned items must meet the same eligibility conditions outlined above.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at contact@waqting.com