Shipping policy
Order processing
All orders are processed within 1–2 business days after purchase.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping destinations & delivery times
- US and Canada : Free shipping · 2–4 business days
- International : Free shipping · 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
Duties & taxes
International customers are responsible for any applicable customs duties, import taxes, or fees charged upon delivery. These charges are determined by local authorities and are not included in the order total.
Tracking information
Once your order has shipped, you will receive a tracking number by email so you can follow your delivery.
Lost or damaged packages
If your package is lost or arrives damaged, please contact us at contact@waqting.com as soon as possible so we can review the situation and assist you.
International shipping
We ship internationally. Please note that delivery times and customs procedures may vary depending on the destination country.
If you have any questions regarding shipping, feel free to contact us at contact@waqting.com